Frequently asked questions

Payments & Safety

check_box

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

check_box

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

check_box

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

check_box

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

check_box

How long does it take to get my products?

Shipping takes 3-5 days.

Due to global supply chain challenges, shipping times could be longer than usual.

check_box

How much does it cost?

Shipping is a flat rate of $5.75 for all orders.

check_box

Can I track my order?

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

check_box

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

check_box

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

check_box

Who pays the shipping costs in the case of a refund?

The cost of the return shipping is handled by the customer.